A user's app wouldn't launch because WebView2 Runtime silently failed to install. The fix was to grab the MSI directly from Microsoft and install it elevated.
A title company user started receiving back-to-back OTP codes she never asked for. Here's the triage playbook — attacker on a signup form vs. actual account compromise.
A nonprofit's four-month-old HP laptop hit the BitLocker recovery screen after a botched Windows update. Here's how the key lookup saved the day — and why having it escrowed ahead of time is non-negotiable.
QuickBooks Desktop couldn't email invoices — the Intuit ID login window hung forever. The fix wasn't a password.
An attacker got into a closer's inbox and sent fraudulent wire instructions to the other side of a real estate deal. We contained it in under three hours.
Shell scripts for major version upgrades and minor updates. Transform a complex manual process into a single, reliable command.
A title company's wire confirmations from a specific bank kept landing in Front's Spam folder. Every Front-side fix failed — because the filter was in Gmail the whole time.
An insurance agency's remote desktop kept reconnecting all day. AT&T blamed our equipment. External ping monitors proved them wrong.
Deployed automated monthly backup solution for Proxmox VE host configurations using bash script and cron.monthly.
Deployed automated wildcard SSL certificate management for Synology NAS using acme.sh, Let's Encrypt, and Cloudflare DNS validation.
Remote firmware recovery for cameras stuck in bootloader mode. Recovered from 20,000 miles away without proprietary firmware files.
CFO's laptop dying, needed everything moved to new machine. 47GB of documents, app settings, and browser data migrated in 90 minutes with USMT.
Designer's MacBook Pro crawling during large file operations. Disk Utility showed nothing. Deep scan found filesystem inconsistencies across 3 volumes.
PDF wouldn't save from Citrix app. PDF24 solved it in 5 minutes.
85 machines needed 15 applications each. Manual install: 64 hours. With winget automation: 3 hours. Plus weekly auto-updates.
Critical BIOS vulnerability affecting 127 Dell machines. Manual updates would take weeks. Dell Command Update via RMM: 2 weeks, zero site visits.
Friday 4:47 PM. Sales rep's laptop stolen with customer data. Device online on a different network. We had minutes to act.
PUP that hijacks browsers, injects ads, and reinstalls itself via scheduled tasks. Standard uninstall fails. Complete removal automation.
Application server at 0.7% free space. Standard Disk Cleanup found 400MB. We found 47GB hiding in WinSxS and SoftwareDistribution.
IT director quit and changed every admin password on the way out. Domain locked, DSRM locked, 85 users dead in the water. RMM saved the day.
HR laptop cycling 'Undoing changes' for 6 hours. 24H2 update failing at 47%. Benefits deadline in 3 hours. Standard fixes failed.
Law firm paralegal locked out Monday morning. Clock showing March 2019. Kerberos won't authenticate with 5+ minute time drift.
Scheduled overnight patches couldn't run - 60% of workstations were powered off or sleeping. Enabled Wake-on-LAN across Dell, HP, and Lenovo fleet.
Cyber insurance audit required full-disk encryption on 127 endpoints. Manual BitLocker: 15 min per machine. Automated: zero-touch with recovery keys synced to RMM.
Digital signage kiosk kept going dark during business hours. Windows power settings were reverting after every reboot. Fixed with enforced always-on profile.
Compliance audit required proving no plaintext passwords on endpoints. Scan found 23 files with 'password' in the name containing actual credentials.
Malware removed but laptop still broken. Settings won't open, search returns nothing, Explorer crashing. 847 corrupted components.
'My computer is slow' ticket. 2GB free on 256GB drive. We found 90GB of recoverable space in 43 seconds without interrupting the user.
New accounting software couldn't reach its license server. Quick firewall toggle isolated the issue in 30 seconds instead of hours of port hunting.
Client's ISP claimed 'your equipment is the problem' during intermittent slowdowns. We deployed automated speedtests across 47 endpoints - data proved ISP was throttling.
Training room PC down to 2GB free. Windows Disk Cleanup found nothing. 47 old user profiles from past employees consuming 180GB.
Office move, IT person quit, no documentation. 23 SSIDs saved on machines but nobody knew the passwords. Extracted all credentials in 12 minutes.
Audit flagged 49% of endpoints missing critical patches. Updates were installed - just waiting for reboots that never came.
Cyber insurance required complete hardware inventory: serial numbers, specs, encryption status. Manual audit quoted at 2 weeks. Automated collection delivered same day.
Accounting firm, April 14th. Every printer offline, 847 jobs stuck. They'd tried everything for 2 days. We fixed it in 90 seconds.
312 machines failing the same update after Patch Tuesday. Microsoft's fix was 15 manual steps per machine. We automated it.