Walkthroughs, coming.
We're recording short, practical video walkthroughs of the same problems our incident reports document. They're in production now, no launch date promised. Until they land, the written guides below cover the same ground.
What the desk is building
Short video walkthroughs
Screen-recorded fixes for the problems that actually land in the queue: a slow machine, a stuck update, a login that hangs. Each one is the fix, start to finish, with nothing padded around it.
- One real problem per video
- The steps that resolved a live ticket
- No ten-minute intro
Written guides
Every walkthrough starts as an incident report: the same fix written out with the commands, the context, and what the outage cost. Read them now; the video is the companion, not the replacement.
- 38 reports published to date
- Commands and context included
- New ones as we solve new problems
No fake launch date
We’re not going to promise a date we might miss. The videos publish when they’re genuinely useful. If you need a problem solved before then, the written guide is right here or you can just book a call.
- Published when they’re ready
- Written by the owner
- Free and public
Book fifteen minutes with Corey. If we've solved it before, we'll send you the report, and it might become the next walkthrough.
The full guide index
Browse all reports →Finding Your BitLocker Recovery Key After a Windows Update Breaks Boot
How to find your BitLocker recovery key after a Windows update breaks boot: Microsoft account, Entra, or the copy your IT team escrowed. There is no bypass. 02 AutomationFixing Windows Update Stuck in Reboot Loop: Nuclear Reset
HR laptop cycling 'Undoing changes' for 6 hours. 24H2 update failing at 47%. Benefits deadline in 3 hours. Standard fixes failed. 03 SoftwareQuickBooks Desktop Hangs on Intuit ID Login: The Send Forms Workaround
QuickBooks Desktop couldn't email invoices. The Intuit ID login window hung forever. The fix wasn't a password. 04 SoftwarePrint to PDF Not Working in Citrix: Remote Application Printing Fix
Citrix printer redirection not working, or Print to PDF does nothing? Microsoft Print to PDF is not a redirectable driver. Install PDF24 on the local PC. 05 SoftwareWebView2 Runtime Won't Install? The Admin MSI Fix That Actually Works
A user's app wouldn't launch because WebView2 Runtime silently failed to install. The fix was to grab the MSI directly from Microsoft and install it elevated. 06 AutomationFixing Windows Time Sync: Clock Wrong, Can't Log In
Law firm paralegal locked out Monday morning. Clock showing March 2019. Kerberos won't authenticate with 5+ minute time drift. 07 AutomationFixing KB5034441 Error 0x80070643: WinRE Partition Resize
312 machines failing the same update after Patch Tuesday. Microsoft's fix was 15 manual steps per machine. We automated it. 08 SoftwareFront App Keeps Sending Emails to Spam: Why Whitelisting in Front Doesn't Work
Wire confirmations kept landing in Front's Spam folder. Not Spam clears one message; the durable allow list lives in Gmail, where classification happens. 09 InfrastructureMac Running Slow: Disk Errors Causing Performance Issues
Designer's MacBook Pro crawling during large file operations. Disk Utility showed nothing. Deep scan found filesystem inconsistencies across 3 volumes.Questions about the videos
Including the honest one: no, there’s no launch date yet. Rather we just handle it? Book a call.
Book a call →When are the video instructionals coming?
They're in production now. We're recording short, practical walkthroughs of the same problems our incident reports document. We haven't set a public launch date. We'd rather publish a handful that are genuinely useful than rush a library out the door. Until then, the written guides below cover the same ground.
What will the videos actually cover?
The same real problems we solve every week: a machine running slow, Windows Update stuck in a loop, a BitLocker recovery key you can't find, QuickBooks hanging on login. Each video is a short walkthrough of the fix: no filler, no ten-minute intro, just the steps that resolved a real ticket.
Where can I read the written versions right now?
Every guide on this page links to a full incident report: the same fix written out with the commands, the context, and what it cost the client in downtime. There are 38 reports published in total, and we add new ones as we resolve new problems.
Who writes and records these?
Corey Watson, Limehawk's Managing Member, writes every incident report on this site and is producing the video walkthroughs. He has 25+ years in IT. When you watch or read one of these, you're getting the fix from the person accountable for the work.
I have a problem that isn't covered yet. Can you help?
Yes. Book a fifteen-minute call and bring your worst IT problem. If we've solved it before, we'll send you the report. If it's a good candidate, it might become the next walkthrough. Limehawk is a Knoxville managed IT provider serving regulated firms across East Tennessee.
Do I have to be a client to use these?
No. The reports and the coming videos are public and free. They exist so you can see exactly how we work before you ever talk to us. If you'd rather we just handle it, book a call and we'll walk managed IT scope and rates.
Don’t want to wait for the video?
Fifteen minutes with the person who writes and records these. Bring your worst IT problem. If we’ve solved it before, you’ll have the report before the call ends.