Managed network monitoring that catches the real failure.
Firewalls, switching, Wi-Fi, and servers: installed clean, watched constantly, and scoped so admin ports like RDP never face the open internet. Hardware as a service, not a capital surprise.
What’s included in network infrastructure?
Network infrastructure covers everything between your internet connection and your users’ devices: the firewall, the switches, the Wi-Fi access points, and any on-premises servers. We design it, install it, and manage it as hardware as a service. You pay a flat monthly rate per device instead of a large capital purchase every five years.
Why hardware as a service instead of buying outright?
Because a firewall you own becomes your problem the day it’s end-of-life, under-licensed, or simply too slow for your traffic. Under hardware as a service, we own the equipment, keep the firmware and licensing current, and swap it out when it needs replacing, all inside the monthly rate you already know.
What is a managed firewall in Knoxville?
A managed firewall is the perimeter box plus the work: rule changes, firmware, and someone watching the logs. We install it, keep licensing current, and document the rules the way FTC Safeguards and HIPAA questionnaires ask. Hardware as a service, not a capital surprise every five years.
Managed firewall
Enterprise firewall hardware with rule management, firmware updates, and monitoring included. This is the perimeter control most compliance frameworks (FTC Safeguards, HIPAA) explicitly require documentation for. We keep that documentation current as part of the service.
Network switching
Managed switches with VLANs and segmentation, so guest traffic, security cameras, and production systems don’t share a broadcast domain. Configuration and firmware are handled remotely; we don’t wait for something to break to check on it.
Wi-Fi access points
Business-grade wireless with proper coverage planning, not a single consumer router bolted to the wall. Multiple access points hand off seamlessly as people move through the building, with separate SSIDs for staff and guest traffic.
Rack & UPS
A proper enclosure and battery backup for on-site equipment, so a brief power blip doesn’t take down the firewall, switches, and any local server in one shot.
Backup NAS
On-site network-attached storage for local backup targets, configured as part of a broader backup and disaster recovery plan, not a lone external drive someone has to remember to rotate.
Managed servers
Administration for on-premises servers (patching, monitoring, configuration) plus an optional protection suite for endpoint protection and hardened monitoring. This runs alongside our per-user managed IT plan, not instead of it. Scoped monthly per server on a call.
Hosted VoIP
Cloud-hosted phone systems for small and medium deployments, with optional extensions and desk phones if you want physical handsets instead of a softphone. Sized and quoted on a call.
What if I already have a network someone else built?
Most new clients do. We audit the existing setup, document what’s actually running, and replace or reconfigure what’s failing on a schedule you control, not during an outage. If the current gear is fine, we manage it as-is rather than ripping it out for the sake of it.
How does this fit compliance requirements?
Regulated firms (accounting, financial advisory, insurance, law, medical, mortgage, title, manufacturing) usually need to document network segmentation, firewall rules, and access controls for FTC Safeguards, HIPAA, SEC/FINRA, NAIC, or GLBA audits. Cyber insurance questionnaires ask the same questions in different words. Because we own and manage the hardware, that documentation is a byproduct of how we already run it, not a separate project.
Should RDP be exposed to the internet?
No. Remote Desktop on the public internet is one of the most scanned admin paths attackers still abuse. During onboarding discovery we have found TCP 3389 open to the world on a new client edge and closed it the same day. Legitimate remote access goes through a VPN or jump host, then RDP only on the private side. That is managed network monitoring and edge hygiene, not an optional nice-to-have.
What about managed network monitoring when the ISP is the problem?
When circuits flap, carriers often blame your equipment. We run external evidence so you can win that argument, the same approach behind our AT&T fiber drop case and ongoing speedtest monitoring. Monitoring is only useful if it watches the path users actually feel.
Read the reports
All reports →Open RDP on the Public Internet: Found During Onboarding Discovery
Day-one discovery for a new client found Remote Desktop exposed to the public internet. Nothing was breached yet; we closed it before someone found it.
AT&T Fiber Keeps Dropping? How We Proved the ISP Was the Problem
An insurance agency's remote desktop kept reconnecting all day. AT&T blamed our equipment. External ping monitors proved them wrong.
ISP Blaming User Equipment: Automated Speedtest Evidence
The ISP said 'your equipment is the problem.' Automated speedtests across 47 endpoints proved throttling and got the circuit fixed.
Lost Wi-Fi Passwords: Bulk Recovery from Existing Devices
Office move, IT person quit, no documentation. 23 SSIDs saved on machines but nobody knew the passwords. Extracted all credentials in 12 minutes.
App Can't Connect: Firewall Blocking Production Software
New accounting software couldn't reach its license server. Quick firewall toggle isolated the issue in 30 seconds instead of hours of port hunting.
Network infrastructure questions
Straight answers about hardware-as-a-service, monitoring, and how projects get scoped.
Send a message →Do you offer a managed firewall in Knoxville?
Yes. Knoxville and East Tennessee. We install the appliance, manage the rules and firmware, watch it, and keep the documentation insurers and auditors ask for. Hardware as a service, not a box you own until it dies.
Do you sell hardware or lease it?
Hardware as a service. You don't buy a firewall, switch, or access point outright. We own it, license it, monitor it, and replace it when it fails or falls behind. You pay a flat monthly rate and it's covered.
What does a managed firewall cost?
Hardware as a service: appliance, firmware and rule management, and monitoring included under a flat monthly rate. Switches, Wi-Fi access points, and rack/UPS are each billed monthly per device. We'll walk the full stack on a call.
Do you manage servers too?
Yes. Server administration plus an optional protection suite (patching, monitoring, endpoint protection) are billed monthly per server. That's separate from the per-user managed IT plan, which covers user devices and support. Rates on a call.
How is this different from your base managed IT plan?
The per-user managed IT base covers monitoring, security, patching, and help desk for user devices. Network infrastructure (firewalls, switches, Wi-Fi, servers, backup NAS) is scoped as separate hardware as a service add-ons, because not every client needs the same gear.
Can you replace a network we didn't design?
Yes. Most new clients arrive with someone else's network. We audit what's there, segment it properly, and replace what's failing on a schedule you can plan around instead of an emergency truck roll.
Should we expose Remote Desktop (RDP) to the internet?
No. Public RDP is a standing invitation for brute force and ransomware access. We put remote access behind a VPN or jump host and close port 3389 at the edge. If you already have it open, that is a day-one discovery fix, not a future project.
Do you support VoIP phones?
Yes. Hosted phones are available for small and medium deployments, with per-extension and desk-phone options. We'll size the stack and quote it on a call.
Book fifteen minutes with Corey on firewalls, Wi-Fi, or servers. No sales deck, or call +1-865-500-4055.